At Sunrise Agro Chemicals, we operate on a business-to-business (B2B) model, where all orders are processed based on inquiries, quotations, and mutual agreement.
1. Order & Dispatch Process
- Customers are required to submit an inquiry through our website, email, or phone.
- Based on the requirement, we provide a quotation including pricing, quantity, and delivery terms.
- Orders are confirmed only after final approval and payment terms agreement.
- Dispatch is initiated after order confirmation and advance/payment clearance (if applicable).
2. Shipping Method
- We provide shipping through:
- Transport services (bulk orders)
- Logistics partners
- Customer-preferred transport (if requested)
- The mode of transport depends on order size, location, and urgency.
3. Delivery Timeline
- Delivery timelines vary depending on:
- Order quantity
- Product availability
- Delivery location
- Estimated dispatch and delivery time will be shared at the time of quotation.
- Typical delivery may range between 3–10 business days, depending on logistics.
4. Shipping Charges
- Shipping costs are not fixed and depend on:
- Order volume/weight
- Delivery location
- Transport method
- Final shipping charges will be clearly mentioned in the quotation/invoice.
5. Bulk Orders & Custom Delivery
- For large or bulk orders, we offer:
- Customized logistics solutions
- Partial shipments (if required)
- Flexible delivery scheduling
6. Risk & Responsibility
- Once the material is dispatched, the responsibility may transfer to:
- The logistics partner, or
- The buyer (depending on agreed shipping terms such as Ex-Works, FOB, etc.)
- Any damages or shortages must be reported within 24–48 hours of delivery.
7. Delays
- While we strive for timely delivery, delays may occur due to:
- Transport issues
- Weather conditions
- Regulatory or regional restrictions
- We will keep clients informed in case of any delays.
8. Incorrect Details
- Customers must ensure that delivery address and contact details are accurate.
- We are not responsible for delivery issues arising from incorrect information.
9. Contact for Shipping Queries
For any shipping or logistics-related inquiries, contact us:
- Email: admin@sunriseagrochemicals.com
- Phone: +91-9179766839
